Everything you need to know
You can book a tour directly through our website, or simply walk in and a Sales Consultant will meet you at Reception to show you around and talk you through our membership options. If you’re ready to join, you can sign up straight away following your tour.
Memberships can be frozen for up to two months in any given year by providing written confirmation. We require a minimum of 15 days notice to process freezes for the following month. Please note that medical freezes can last for longer than two months, but proof may be requested.
We require a full calendar month’s notice for membership cancellations, unless you have a prepaid membership. To request a cancellation, please submit your request in writing directly to the Membership Department. Your cancellation will be processed in accordance with the terms of your membership agreement.
No, a membership registered under your name cannot be used by anyone else.
You can update your payment method by contacting the Membership Department directly. The new payment method will take effect from the following month, unless your request is received before the applicable cut-off period.
You can update your personal details at Reception or by contacting the Membership Department. Our team will be happy to assist you.